SITUATION
About the client - top 20 pharmaceutical company
Client was maintaining approvals and calculations using their own CTMS (Clinical Trial Management System) while Syneos Health was responsible for making disbursements.
CHALLENGE
The highly manual process involved duplicate system controls as both the client and Syneos Health had to provide tracking to ensure accuracy.
SOLUTION
Syneos Health provided integrated services by:
- Providing standard processes and technology to delivercontrol and visibility
- Improving budget payment structure with automatedtriggers and fewer site administration tasks
- Leveraging technology integrations among Rave, theCTMS and Oracle for automation
- Adding an Investigator Payment Planning Meeting (IPP)to ensure optimal design
