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Deployment Solutions: Our Commitment During the COVID-19 Pandemic

Maintaining Field Team Continuity with Virtual Engagement

At Syneos Health, we are focused on the well-being of our employees and the healthcare professionals with whom they interact.  As one of the largest providers of outsourced field teams and sales solutions for the healthcare industry, we have well-established, flexible processes and infrastructure to help ensure business continuity through remote engagement during the COVID-19 pandemic.

We are experts in designing, implementing and deploying purpose-built virtual teams. Our world-class Engagement Center has consistently employed nearly one-quarter remote staff, which means we are prepared with the tools, resources and technology that will contribute to sustaining activity throughout the COVID-19 pandemic. Many of our Engagement Center programs operate remotely 365/24/7.

While our teams are receiving specific and tailored guidance based on our real-time market assessments – that take into account scale, product stage, therapeutic area, segmentation, existing toolsets, timing and cost -- each plan will consist of three key pillars:

Remote Engagement Technology Platforms

We are utilizing remote interaction platforms and tools that support video, materials distribution and co-browsing capabilities, such as Veeva CRM Engage Meeting, Salesforce Service Cloud, NICE inContact Telephony and SightCall.

Field Team Training

Our extensive infrastructure allows us to quickly train teams in all aspects of virtual engagement, including developing a Remote Detail Soft Skills training program to help field forces navigate through the various dynamics of making remote calls on target offices.

Compliance Advisory Services

Our Compliance team is experienced in working closely with clients in identifying and deploying solutions to the field quickly and efficiently. We are working closely with our clients to help ensure virtual / remote presentations are following all business rules and have the monitoring tools needed to help ensure compliance.

We’re committed to continuing to support your programs and teams through this unprecedented time.
Contact us to find out how we can help with your unique challenges.

Focuses on Fully Optimized Field-Facing Solutions Informed by Our Unique Model

As old commercial models are being redefined by new market realities, they are transforming the way biopharmaceutical companies and emerging/small pharmaceutical companies do business. The next generation selling model requires a partner with deeper strategic insights and broader, integrated clinical and commercial expertise. Speed of launch, communication of asset value and positive patient experience are critical to our customers’ success and are the foundation of Deployment Solutions.

When it comes to commercial success, Syneos Health Deployment Solutions is uniquely positioned to provide customers the right resourcing strategy at the right time.

• RESULTS/PERFORMANCE:  More experience creating field teams that meet or exceed customer-driven metrics and goals than any services competitor.
• CREATIVITY/INNOVATION:  One of the strongest, most proven capacities of any services competitor to bring impactful strategic and tactical insights to solution design.
• HIGH-QUALITY TALENT:  Rapid, efficient recruitment of (teams with) top talent by the industry’s largest, most experienced talent acquisition organization.
• FLEXIBLITY/SCALABILITY:  Broadest and deepest range of right-sized, adaptable field deployment service capabilities of any services competitor.

Syneos Health Deployment Solutions provides individually-customized programs capable of incorporating multiple combinations of resources including Value Access, MSLs, Nurse Educators and promotional sales teams, as well as hybrid roles.

This bespoke approach to selling is designed to help customers get what they really need: a path to better outcomes and improved ROI.

Learn More About Our Deployment Solutions