SITUATION
About the client - mid-tier U.S. biopharmaceutical company conducting:
- 7 studies
- 1,800+ sites
- ~3,600 subjects
- ~35 countries
Studies were large and complex with a global footprint in need of efficient investigator payment processes.
CHALLENGE
Investigator payments were managed manually through client’s in-house Accounts Payable which resulted in:
- Delayed payments
- Low site satisfaction
- Sites refusing to participate in further study activitiesuntil payments were received
SOLUTION
- Client outsourced all investigator payments and relatedservices to Syneos Health
- Syneos Health migrated the studies to its core,automated process, enabling accurate payments
- Sponsor received monthly accrual, paid, and forecastreports for full transparency, previously nonexistent
